Talk to support

Something in the product is wrong, stuck, or has cost you money it should not have. Tell us what happened and we will pick it up.

Name the operation

A scout, a briefing, a dossier, a chain — and roughly when you ran it. Everything the product does is a run with a record behind it, and the record is the fastest way to the answer.

Say what you expected

What you thought would happen, and what happened instead. A screenshot of the screen that was wrong is worth more than a description of it.

If it is about money

Say which project wallet and roughly when. Every debit names the operation that spent it, so a charge you did not expect can be traced to the work that made it.